Last updated: 10 June 2026
This Privacy and Cookie Policy explains how Wilma Ryan Aesthetics collects, uses and protects personal information when you use our website or contact us through the website.
Our website address is: https://www.wilmaryan.co.uk/
Who we are
Wilma Ryan Aesthetics is an aesthetics business based on the Isle of Wight, UK.
Wilma Ryan Aesthetics
14 Cross Street
Ryde
Isle of Wight
PO33 2AD
Telephone: 07340 248909
Please note this number is for WhatsApp/Messenger only.
For privacy questions or requests, you can contact us using the contact form on our website or by using the contact details above.
What information we collect
We only collect personal information where it is needed to run the website, respond to enquiries, manage newsletter subscriptions or protect the website from spam and misuse.
Depending on how you use the website, we may collect:
- your name
- your email address
- your telephone number, if you choose to provide it
- the message or enquiry you send through our contact form
- your newsletter subscription details, if you sign up
- basic technical information such as your IP address, browser type, device type and pages visited
- cookie and analytics information, depending on your cookie choices
Please do not include sensitive medical information in the website contact form unless it is necessary for your enquiry. If you choose to provide information about your skin, health, treatment history or other personal circumstances, we will only use it to respond to your enquiry or deal with the service you have asked about.
If you become a client, additional consultation, treatment and consent records may be collected separately as part of the clinic’s normal client care process. This website policy mainly covers information collected through the website.
How we collect your information
We collect information when you:
- submit the contact form on the homepage
- subscribe to the newsletter using the footer sign-up box
- browse the website
- interact with website security tools such as Google reCAPTCHA
- click links to external services, such as online booking platforms
How we use your information
We may use your information to:
- respond to your enquiry
- arrange or discuss appointments, treatments or consultations
- send newsletters or marketing updates, where you have signed up or where we are otherwise allowed to do so
- keep a record of communications
- protect the website from spam, bots and misuse
- understand how visitors use the website
- improve the website, content and user experience
- comply with legal, regulatory or insurance obligations
Our lawful basis for using your information
Under UK data protection law, we need a lawful basis to use your personal information.
We usually rely on one or more of the following lawful bases:
Consent
We rely on consent when you sign up to receive newsletters or where you agree to optional analytics cookies.
Contract or steps before a contract
We may use your information to respond to treatment enquiries, discuss services, arrange appointments or take steps before providing a service.
Legitimate interests
We may use your information where it is necessary for our legitimate business interests, such as responding to enquiries, keeping business records, improving the website and protecting it from spam or misuse.
Legal obligation
We may use or keep information where required by law, regulation, tax, insurance or professional obligations.
Special category information
If you choose to provide health-related information through the website, we will only use it where necessary for your enquiry, requested service or client care. Where required, we will rely on your explicit consent or another lawful condition under UK data protection law.
Contact form enquiries
When you send an enquiry through the contact form, we collect the information you choose to provide so we can respond to you.
We do not use contact form enquiries to add you to a newsletter or marketing list unless you have clearly agreed to receive marketing.
Newsletter subscriptions
If you subscribe to our newsletter, we use your details to send you news, offers, updates or information about Wilma Ryan Aesthetics.
You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.
We do not sell your newsletter details to third parties.
Google Analytics
We use Google Analytics to understand how people find and use our website. This helps us see things like which pages are visited, how visitors move around the site and how the website can be improved.
Google Analytics may use cookies or similar technologies to collect information such as:
- pages visited
- approximate location
- device and browser information
- referral source, such as search engines or other websites
- time spent on pages
- interactions with the website
We do not use Google Analytics to intentionally identify individual visitors.
Where required, Google Analytics cookies should only be set after you have accepted analytics cookies through the cookie banner.
Google Search Console
We use Google Search Console to monitor how the website appears in Google Search and to help identify technical search performance issues. Google Search Console provides search performance information and does not require visitors to fill in forms or provide information directly to us.
Google reCAPTCHA
We use Google reCAPTCHA on website forms to help protect the site from spam, bots and automated misuse.
reCAPTCHA may process technical information such as your IP address, browser details, device information and interaction signals to assess whether form activity appears to come from a human visitor or an automated system.
We use reCAPTCHA for website security and spam prevention.
Cookies
Cookies are small text files placed on your device when you visit a website. Some cookies are needed for the website to work properly. Others help us understand how visitors use the website.
We may use the following types of cookies:
Strictly necessary cookies
These are needed for the website to function, provide security, remember cookie choices or allow forms to work properly. They cannot usually be switched off through our website.
Examples may include:
- cookies used by WordPress or website security tools
- cookies used to remember your cookie preferences
- cookies used by reCAPTCHA to help prevent spam and abuse
Analytics cookies
These help us understand how visitors use the website so we can improve it. These may include Google Analytics cookies such as _ga or related Google Analytics cookies.
Analytics cookies should only be used where you have accepted them through the cookie banner, unless the website has been configured in a way that lawfully allows analytics without prior consent.
Third-party cookies
Some services used by the website, such as Google Analytics, Google reCAPTCHA or external booking links, may use their own cookies or similar technologies.
When you click a link to an external website, such as an online booking platform, that third-party website will be responsible for its own privacy and cookie practices.
Managing cookies
You can control cookies through the cookie banner on our website, where available.
You can also block or delete cookies through your browser settings. Please note that blocking some cookies may affect how the website works.
Who we share your information with
We may share information with trusted service providers where necessary to run the website and business. This may include:
- website hosting providers
- website maintenance and security providers
- email or newsletter service providers
- Google Analytics
- Google reCAPTCHA
- professional advisers, where necessary
- legal, regulatory or public authorities, where required by law
We only share information where there is a valid reason to do so.
We do not sell your personal information.
International transfers
Some third-party services, including Google services, may process information outside the UK.
Where personal information is transferred outside the UK, we expect appropriate safeguards to be used in line with UK data protection law.
How long we keep your information
We only keep personal information for as long as reasonably necessary.
As a general guide:
- contact form enquiries may be kept for as long as needed to respond and manage the enquiry
- newsletter subscription details are kept until you unsubscribe or we no longer need them
- analytics information is kept according to the settings used in Google Analytics
- business records may be kept for longer where required for legal, tax, insurance or regulatory reasons
When information is no longer needed, we will delete it securely or anonymise it where appropriate.
How we protect your information
We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure.
However, no website or online service can be guaranteed to be completely secure. Please take care when sending information online.
Your rights
Under UK data protection law, you may have the right to:
- ask for a copy of the personal information we hold about you
- ask us to correct inaccurate information
- ask us to delete your information
- ask us to restrict how we use your information
- object to certain uses of your information
- withdraw consent, where we rely on consent
- ask for your information to be transferred, where applicable
To exercise your rights, please contact us using the details in this policy.
We may need to confirm your identity before responding to a request.
Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the UK Information Commissioner’s Office, which is the UK regulator for data protection.
External links
Our website may contain links to external websites, including booking platforms, social media platforms or other third-party services.
We are not responsible for the privacy practices, cookie practices or content of external websites. Please read their privacy policies before providing personal information to them.
Changes to this policy
We may update this Privacy and Cookie Policy from time to time. The latest version will always be published on this page.